Frequently Asked Questions
Burning instructions and tips for lasting candles
We want you to fully enjoy your Eco-Luxury candles, so here are some tips for achieving the best burn:
Our Inner Beauty candles are crafted with vegan, eco-friendly materials, so slight variations in appearance are normal. To maintain their quality, store your candles in a cool, dry place away from direct sunlight and high humidity. Always keep the lid on when not in use to preserve the fragrance and prevent dust accumulation.
For detailed guidance on optimizing your candle-burning experience, please visit our Candle Care page. There, you'll find step-by-step instructions on how to care for your eco-friendly candle and maximize its lifespan and performance.
I can't decide which scent to purchase; what are your recommendations?
We know that choosing a candle scent can be a deeply personal decision, and finding your favorite may require a bit of exploration. Here are a few tips to help guide your choice:
- Scent Quiz: Take our scent quiz to help identify your fragrance preferences and find the perfect match from our collection.
- Familiar Scents: Think about the fragrances you naturally gravitate towards or avoid. Compare these preferences with the scent notes listed for each of our candles.
- Product Size: Start with a smaller size, like our 8-ounce tin, to explore different scents before committing to a larger purchase.
- Scent Bundles: Consider purchasing one of our scent bundles. They offer a selection of scents at a discounted price, allowing you to experience a variety of our offerings.
- Refunds & Exchange Policy: While we do not offer refunds and all sales are final, we want you to be delighted with your purchase. If you're not satisfied, you can exchange an unused product for another of the same size and price within 14 days of purchase. Please note that the buyer is responsible for all shipping costs.
- Returns and Defects: We cannot accept returns of used candles unless there's a product defect. Covered defects include wax sinkholes, excessive tunneling, and wicks that refuse to stay lit.
For more details, you can view our full return and refund policy here. We hope this guidance helps you find the perfect scent!
Do candles have an expiration date?
The average shelf life of our candles is about one year, largely due to the natural materials we use. Fragrance oils typically last around a year, and their longevity can be influenced by factors such as temperature, exposure to air, and light. Similarly, our natural waxes may gradually break down over time as their organic components age.
We don't use any preservatives in our candles to ensure they remain as pure and eco-friendly as possible. While the candle itself doesn't technically expire, the quality of the burn may decrease after about a year. To enjoy the best performance from your candles, we recommend using them within this time frame.
What makes your candle vegan?
Our candles are considered vegan because they are crafted using ingredients that contain no animal products or by-products. We use a coconut soy wax blend that is natural, renewable, and sustainable, along with vegan fragrance oils. Our commitment to ethical sourcing and environmentally friendly practices ensures that our candles are cruelty-free and align with a vegan lifestyle. To learn more about our eco-friendly initiatives, visit our Our Ethical Promise page.
Do your candles come with a warranty?
We provide a one-year warranty covering any defects that affect the burn quality of your candle, starting from the date of purchase. If you encounter any issues, please send a photo of the defective candle, including the wick, to connect@ourinnerbeauty.co. Additionally, if you're not completely satisfied with the scent, feel free to reach out, and we will work with you to find a solution.
What makes the merchandise eco-friendly?
Our merchandise is crafted with sustainability in mind. Our supplier uses 100% organic cotton and ethically sourced materials, alongside eco-friendly production methods that minimize water usage and reduce carbon emissions. Our commitment to environmental stewardship ensures that every item contributes to a healthier planet.
How does my purchase of merchandise support your charitable initiatives?
Every purchase of our merchandise directly supports our charitable initiatives. We donate 100% of the profits to mental health and environmental organizations, enabling you to make a meaningful impact with each item you buy. Your support helps fund important projects and drives positive change in our communities. For more details, visit Our Charity Pledge page.
How should I care for my merchandise?
Caring for your eco-friendly apparel is essential to maintain its quality and longevity. Proper care not only extends the life of your clothing but also aligns with sustainable practices. Follow these tips to ensure your merchandise remains in great condition:
- Wash Cold: Use cold water to preserve the fabric and color while reducing energy consumption.
- Gentle Detergent: Opt for eco-friendly, gentle detergents to avoid harsh chemicals that can damage the fabric.
- Air Dry: Whenever possible, air dry your clothes to prevent shrinkage and save energy.
- Avoid Bleach: Refrain from using bleach or other strong chemicals that can degrade organic fibers.
- Low-Heat Ironing: Use low heat when ironing to protect the fabric and maintain its natural softness.
By following these simple steps, you ensure that your merchandise stays in excellent condition, allowing you to enjoy your eco-friendly apparel for years to come. Your commitment to caring for your clothing contributes to a more sustainable lifestyle.
What sizes are available for your merchandise?
Our merchandise is available in a range of sizes to accommodate different body types. Please refer to our size chart on the product page for specific measurements and fitting advice. If you're unsure about which size to choose, feel free to contact us for guidance.
What should I do if I receive a defective merchandise item?
If you receive a defective merchandise item, please contact our support team at connect@ourinnerbeauty.co within 14 days of receipt. Provide photos of the defect, and we will work with you to resolve the issue promptly, either through a replacement or other suitable solution.
Can I return or exchange merchandise items?
We are committed to donating 100% of merchandise profits to charitable causes, which is why all sales are final. Unfortunately, we do not offer returns or exchanges on merchandise items. If you have questions or concerns about your purchase, please contact us for assistance.
Are there any new merchandise releases or collections planned?
Yes, we are excited to expand our merchandise line soon. We plan to introduce new colors and a children's line to cater to diverse needs and preferences. Stay tuned for updates on upcoming releases and collections by subscribing to our newsletter and following us on social media.
How do I qualify for free shipping?
Enjoy free shipping on all U.S. orders over $50. Simply add products to your cart, and if the total reaches the qualifying amount, the free shipping option will automatically apply at checkout. Please note that free shipping promotions may vary, so be sure to check our website for any updates or seasonal offers.
Do you ship internationally?
At the moment, we only ship to the contiguous United States. However, we are excited to announce that we plan to expand our shipping options to Canada by the end of 2024 and internationally by the end of 2025. Stay tuned for updates as we work towards making our products available to customers around the world.
My tracking says it's been delivered, but it isn't here.
If your tracking information shows that your package was delivered but you have not received it, please take the following steps:
- Check with neighbors or building management to see if it was received on your behalf.
- Verify the shipping address used for your order.
- Wait 3 days, as some carriers may mark a package as delivered up to a day before it actually arrives.
If the package still cannot be located, please contact our customer service team at connect@ourinnerbeauty.co for further assistance.
Do you offer protection for lost or stolen packages?
If your package is marked as delivered but has not yet arrived, please allow 3 business days for it to show up. Occasionally, packages may still be with the delivery driver or have been misdelivered. If the package has not been delivered after three days, please contact us at connect@ourinnerbeauty.co. While we do not offer protection for lost or stolen packages, we will work with you to find a solution and ensure you receive your order.
Can I change my order?
We strive to process orders as quickly as possible, which means there is a limited window to make changes. If you need to modify your order, please contact us immediately at connect@ourinnerbeauty.co. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.
Do you offer subscriptions?
At the moment, we do not offer subscriptions, but we are working toward implementing a system in the near future. To stay updated with our latest news and developments, please follow our blog or subscribe to our newsletter. We appreciate your interest and look forward to providing this option soon!
Why don't you offer refunds?
Candle Return Policy
Each of our products is thoroughly inspected before shipping to ensure the highest quality. Once a candle has been lit, it cannot be returned or refunded due to its nature. Like many small businesses, we are unable to offer a full satisfaction guarantee. We understand that fragrance preferences are highly personal, and while we strive to please every customer, it’s not always possible to meet everyone's expectations. However, we are committed to working with you to find a win-win solution whenever possible.
Merchandise Return Policy
All sales of our merchandise are final to maximize our charitable contributions. This ensures that 100% of the profits are donated to support mental health and environmental initiatives. We do not offer refunds or exchanges for merchandise purchases unless there is a defect, such as misprinting, wrong size, holes, or tears. In such cases, please contact us at connect@ourinnerbeauty.co to arrange for an exchange of the same product and size.
What is considered to be 'defective'?
A product is considered defective if it has the following issues:
For Candles:
- Wax sinkholes
- Excessive tunneling
- Wicks that refuse to stay lit
- Cracked or broken containers
For Merchandise:
- Incorrect sizing
- Misprints
- Holes or tears
- Faulty seams or stitching
If you receive a defective item, please contact us at connect@ourinnerbeauty.co within 14 days of receiving your order. We will gladly exchange the item for one of the same size and scent/design.
How do I return a defective item?
To return a defective item, please email us at connect@ourinnerbeauty.co with a photo and description of the defect. We will provide instructions on how to return the item and process an exchange for the same product.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately at connect@ourinnerbeauty.co with photos of the damaged product and packaging. We will assess the situation and arrange for a replacement or exchange as needed.
Do the Candles Come with a Warranty?
We provide a one-year warranty covering any defects that affect the burn quality of your candle, starting from the date of purchase. If you encounter any issues, please send a photo of the defective candle, including the wick, to connect@ourinnerbeauty.co. Additionally, if you're not completely satisfied with the scent, feel free to reach out, and we will work with you to find a solution.
Refund and Return Policy
Our Return & Refund Policy outlines the criteria and procedures for processing returns, refunds, and exchanges.
To learn more, please view our detailed Return & Refund Policy here.
Shipping Policy
Find essential information about our shipping methods, processing and delivery times, and package insurance options for online orders.
For full details, please view our Shipping Policy here.
Terms and Service
Please familiarize yourself with our terms and conditions, which govern your use of our website. If you do not agree with these terms, kindly refrain from using the site.
To read more, view our Terms of Service here.
Privacy Policy
This Privacy Policy explains how Our Inner Beauty gathers, utilizes, and discloses your Personal Information when you visit or make purchases on our site.
For more information, view our Privacy Policy here.
California Privacy Rights
California residents have additional privacy rights. To understand these rights better and how they apply, click here to learn more.
Burning instructions and tips for lasting candles
We want you to fully enjoy your Eco-Luxury candles, so here are some tips for achieving the best burn:
Our Inner Beauty candles are crafted with vegan, eco-friendly materials, so slight variations in appearance are normal. To maintain their quality, store your candles in a cool, dry place away from direct sunlight and high humidity. Always keep the lid on when not in use to preserve the fragrance and prevent dust accumulation.
For detailed guidance on optimizing your candle-burning experience, please visit our Candle Care page. There, you'll find step-by-step instructions on how to care for your eco-friendly candle and maximize its lifespan and performance.
I can't decide which scent to purchase; what are your recommendations?
We know that choosing a candle scent can be a deeply personal decision, and finding your favorite may require a bit of exploration. Here are a few tips to help guide your choice:
- Scent Quiz: Take our scent quiz to help identify your fragrance preferences and find the perfect match from our collection.
- Familiar Scents: Think about the fragrances you naturally gravitate towards or avoid. Compare these preferences with the scent notes listed for each of our candles.
- Product Size: Start with a smaller size, like our 8-ounce tin, to explore different scents before committing to a larger purchase.
- Scent Bundles: Consider purchasing one of our scent bundles. They offer a selection of scents at a discounted price, allowing you to experience a variety of our offerings.
- Refunds & Exchange Policy: While we do not offer refunds and all sales are final, we want you to be delighted with your purchase. If you're not satisfied, you can exchange an unused product for another of the same size and price within 14 days of purchase. Please note that the buyer is responsible for all shipping costs.
- Returns and Defects: We cannot accept returns of used candles unless there's a product defect. Covered defects include wax sinkholes, excessive tunneling, and wicks that refuse to stay lit.
For more details, you can view our full return and refund policy here. We hope this guidance helps you find the perfect scent!
Do candles have an expiration date?
The average shelf life of our candles is about one year, largely due to the natural materials we use. Fragrance oils typically last around a year, and their longevity can be influenced by factors such as temperature, exposure to air, and light. Similarly, our natural waxes may gradually break down over time as their organic components age.
We don't use any preservatives in our candles to ensure they remain as pure and eco-friendly as possible. While the candle itself doesn't technically expire, the quality of the burn may decrease after about a year. To enjoy the best performance from your candles, we recommend using them within this time frame.
What makes your candle vegan?
Our candles are considered vegan because they are crafted using ingredients that contain no animal products or by-products. We use a coconut soy wax blend that is natural, renewable, and sustainable, along with vegan fragrance oils. Our commitment to ethical sourcing and environmentally friendly practices ensures that our candles are cruelty-free and align with a vegan lifestyle. To learn more about our eco-friendly initiatives, visit our Our Ethical Promise page.
Do your candles come with a warranty?
We provide a one-year warranty covering any defects that affect the burn quality of your candle, starting from the date of purchase. If you encounter any issues, please send a photo of the defective candle, including the wick, to connect@ourinnerbeauty.co. Additionally, if you're not completely satisfied with the scent, feel free to reach out, and we will work with you to find a solution.
What makes the merchandise eco-friendly?
Our merchandise is crafted with sustainability in mind. Our supplier uses 100% organic cotton and ethically sourced materials, alongside eco-friendly production methods that minimize water usage and reduce carbon emissions. Our commitment to environmental stewardship ensures that every item contributes to a healthier planet.
How does my purchase of merchandise support your charitable initiatives?
Every purchase of our merchandise directly supports our charitable initiatives. We donate 100% of the profits to mental health and environmental organizations, enabling you to make a meaningful impact with each item you buy. Your support helps fund important projects and drives positive change in our communities. For more details, visit Our Charity Pledge page.
How should I care for my merchandise?
Caring for your eco-friendly apparel is essential to maintain its quality and longevity. Proper care not only extends the life of your clothing but also aligns with sustainable practices. Follow these tips to ensure your merchandise remains in great condition:
- Wash Cold: Use cold water to preserve the fabric and color while reducing energy consumption.
- Gentle Detergent: Opt for eco-friendly, gentle detergents to avoid harsh chemicals that can damage the fabric.
- Air Dry: Whenever possible, air dry your clothes to prevent shrinkage and save energy.
- Avoid Bleach: Refrain from using bleach or other strong chemicals that can degrade organic fibers.
- Low-Heat Ironing: Use low heat when ironing to protect the fabric and maintain its natural softness.
By following these simple steps, you ensure that your merchandise stays in excellent condition, allowing you to enjoy your eco-friendly apparel for years to come. Your commitment to caring for your clothing contributes to a more sustainable lifestyle.
What sizes are available for your merchandise?
Our merchandise is available in a range of sizes to accommodate different body types. Please refer to our size chart on the product page for specific measurements and fitting advice. If you're unsure about which size to choose, feel free to contact us for guidance.
What should I do if I receive a defective merchandise item?
If you receive a defective merchandise item, please contact our support team at connect@ourinnerbeauty.co within 14 days of receipt. Provide photos of the defect, and we will work with you to resolve the issue promptly, either through a replacement or other suitable solution.
Can I return or exchange merchandise items?
We are committed to donating 100% of merchandise profits to charitable causes, which is why all sales are final. Unfortunately, we do not offer returns or exchanges on merchandise items. If you have questions or concerns about your purchase, please contact us for assistance.
Are there any new merchandise releases or collections planned?
Yes, we are excited to expand our merchandise line soon. We plan to introduce new colors and a children's line to cater to diverse needs and preferences. Stay tuned for updates on upcoming releases and collections by subscribing to our newsletter and following us on social media.
How do I qualify for free shipping?
Enjoy free shipping on all U.S. orders over $50. Simply add products to your cart, and if the total reaches the qualifying amount, the free shipping option will automatically apply at checkout. Please note that free shipping promotions may vary, so be sure to check our website for any updates or seasonal offers.
Do you ship internationally?
At the moment, we only ship to the contiguous United States. However, we are excited to announce that we plan to expand our shipping options to Canada by the end of 2024 and internationally by the end of 2025. Stay tuned for updates as we work towards making our products available to customers around the world.
My tracking says it's been delivered, but it isn't here.
If your tracking information shows that your package was delivered but you have not received it, please take the following steps:
- Check with neighbors or building management to see if it was received on your behalf.
- Verify the shipping address used for your order.
- Wait 3 days, as some carriers may mark a package as delivered up to a day before it actually arrives.
If the package still cannot be located, please contact our customer service team at connect@ourinnerbeauty.co for further assistance.
Do you offer protection for lost or stolen packages?
If your package is marked as delivered but has not yet arrived, please allow 3 business days for it to show up. Occasionally, packages may still be with the delivery driver or have been misdelivered. If the package has not been delivered after three days, please contact us at connect@ourinnerbeauty.co. While we do not offer protection for lost or stolen packages, we will work with you to find a solution and ensure you receive your order.
Can I change my order?
We strive to process orders as quickly as possible, which means there is a limited window to make changes. If you need to modify your order, please contact us immediately at connect@ourinnerbeauty.co. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.
Do you offer subscriptions?
At the moment, we do not offer subscriptions, but we are working toward implementing a system in the near future. To stay updated with our latest news and developments, please follow our blog or subscribe to our newsletter. We appreciate your interest and look forward to providing this option soon!
Why don't you offer refunds?
Candle Return Policy
Each of our products is thoroughly inspected before shipping to ensure the highest quality. Once a candle has been lit, it cannot be returned or refunded due to its nature. Like many small businesses, we are unable to offer a full satisfaction guarantee. We understand that fragrance preferences are highly personal, and while we strive to please every customer, it’s not always possible to meet everyone's expectations. However, we are committed to working with you to find a win-win solution whenever possible.
Merchandise Return Policy
All sales of our merchandise are final to maximize our charitable contributions. This ensures that 100% of the profits are donated to support mental health and environmental initiatives. We do not offer refunds or exchanges for merchandise purchases unless there is a defect, such as misprinting, wrong size, holes, or tears. In such cases, please contact us at connect@ourinnerbeauty.co to arrange for an exchange of the same product and size.
What is considered to be 'defective'?
A product is considered defective if it has the following issues:
For Candles:
- Wax sinkholes
- Excessive tunneling
- Wicks that refuse to stay lit
- Cracked or broken containers
For Merchandise:
- Incorrect sizing
- Misprints
- Holes or tears
- Faulty seams or stitching
If you receive a defective item, please contact us at connect@ourinnerbeauty.co within 14 days of receiving your order. We will gladly exchange the item for one of the same size and scent/design.
How do I return a defective item?
To return a defective item, please email us at connect@ourinnerbeauty.co with a photo and description of the defect. We will provide instructions on how to return the item and process an exchange for the same product.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately at connect@ourinnerbeauty.co with photos of the damaged product and packaging. We will assess the situation and arrange for a replacement or exchange as needed.
Do the Candles Come with a Warranty?
We provide a one-year warranty covering any defects that affect the burn quality of your candle, starting from the date of purchase. If you encounter any issues, please send a photo of the defective candle, including the wick, to connect@ourinnerbeauty.co. Additionally, if you're not completely satisfied with the scent, feel free to reach out, and we will work with you to find a solution.
Refund and Return Policy
Our Return & Refund Policy outlines the criteria and procedures for processing returns, refunds, and exchanges.
To learn more, please view our detailed Return & Refund Policy here.
Shipping Policy
Find essential information about our shipping methods, processing and delivery times, and package insurance options for online orders.
For full details, please view our Shipping Policy here.
Terms and Service
Please familiarize yourself with our terms and conditions, which govern your use of our website. If you do not agree with these terms, kindly refrain from using the site.
To read more, view our Terms of Service here.
Privacy Policy
This Privacy Policy explains how Our Inner Beauty gathers, utilizes, and discloses your Personal Information when you visit or make purchases on our site.
For more information, view our Privacy Policy here.
California Privacy Rights
California residents have additional privacy rights. To understand these rights better and how they apply, click here to learn more.
Questions Still Unanswered?
Our team is here to help if you need more information. Reach out to us at connect@ourinnerbeauty.co, and we'll get back to you within 12 hours with the assistance you need.